Mobile browsing is getting increasingly common. Users browse through social media using their phones less. If you wish to interact with your clients in a meaningful way, it is important to make sure they can not only get notifications from, but also the messages they receive. Businesses like yours can connect with their customers quickly and easily through text messaging. There’s no need to be concerned about spam, and you can live chat on Hangouts. Everyone can connect 24/7.
It’s true that you read that exactly. It’s possible to have your business phone number capable of text messages. This allows employees and customers to communicate better. It also minimizes employee usage of their devices. Employees can easily forward calls or message without worrying about accuracy.
What is Landline Texting?
It is possible to text your customers by using a company phone number. While it might seem like the only way to communicate with your clients is via telephone or email but there are plenty of other options. The software for business texting allows communication via SMS (Short Message Service). The messages can be sent directly from your landline any time during the day, as long as you have access to your area code.
Can customers text my landline?
While customers cannot contact your landline phone number however, they can text messages directly to the associated number. This is because you have created a business-specific texting application that allows for this feature! This is a great way to generate leads and boost the amount of revenue. It also reduces time by sending invoices or sales notes via email, rather than phone calls.
The amount of leads sent via text is on the rise, and it’s because people love convenience. They can contact you fast with any questions or require assistance. While it might seem like a small thing, having your contact information in this form allows more potential customers to find the things that interest them. This can lead to higher conversion rates for marketing campaigns targeting these individuals.
Why would you need to use your business line to send texts to customers?
1. Establish a team mailbox
Your company line or team-wide email address is an online chat room in which each employee engages in a conversation. If a customer texts “Your order is ready to pick up” that specific person’s conversation with them will be attributed to a single person, without any confusion about whom took what actions in different conversations on the platform. This makes it more efficient than ever since now everyone can view everything.
2. Tracks the incoming (and outgoing) Text messages
It’s simple to keep track of messages in text and observe both sides of the discussion by using one line. You can ensure that employees treat customers with respect, and also use company-approved messaging to resolve any concerns. This conversation also serves as an audit log that ensures that there aren’t any issues or issues later on.
Text messages are a wonderful way to connect with your clients seeking details on what you have to offer. It is possible to inform them of everything happening immediately, and also keep track of how many people are asking questions specific to your business. This information can be useful in planning your strategy for marketing.
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